HELP CENTER
WE ARE HERE TO ANSWER SOME OF YOUR QUESTION
WHAT IS FREEZE-DRIED PET FOOD?
Freeze-dried pet food is made by raw ingredients and use the freeze dryer freezes the food to 40 degrees below zero, slowly dehydrating them to remove moisture preserving nutrients.
ARE LIONEST PRODUCTS SUITABLE FOR ALL PET BREEDS?
Yes, Lionest products are formulated to be suitable for all breeds of cats and dogs.
WHAT ARE THE INGREDIENTS USED IN YOUR FREEZE-DRIED PET FOOD?
Lionest uses high-quality, natural ingredients, including meats, vegetables, and fruits, with no artificial additives or preservatives.
HOW SHOULD I STORE FREEZE-DRIED PET FOOD?
Store Lionest products in a cool, dry place away from direct sunlight and reseal after use.
WHAT IS THE SHELF LIFE OF LIONEST PRODUCTS?
Our products typically have a shelf life of 18 months. Refer to the packaging for specific details.
CAN FREEZE-DRIED FOOD BE MIXED WITH OTHER PET FOOD?
Yes, Lionest freeze-dried food can be mixed with other pet foods for variety.
USAGE & STORAGE
HOW DO I PLACE AN ORDER?
Orders can be placed directly on our website or through authorized retailers.
WHAT ARE THE SHIPPING COSTS & DELIVERY TIMES?
Shipping costs and delivery times vary based on location and order size. Check out website for details.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping to selected regions. Kindly contact us for details.
QUALITY & GUARANTEE :
Our products undergo rigorous quality checks and are manufactured to the highest standards.
WHAT IF I'M NOT SATISFIED WITH THE PRODUCT?
We have a satisfaction guarantee policy. Please refer to our returns and refund policy for details.
WHAT IS YOUR POLICY FOR DAMAGED OR EXPIRED ITEMS?
We replace damaged items and offer refunds for expired items according to our return policy.
ALLERGIES AND DIETARY CONCERNS:
ARE THERE ANY COMMON ALLERGENS IN YOUR PRODUCTS?
Our products are free from common allergens, but check the ingredients list for specific concerns.
ARE LIONEST PRODUCTS SUITABLE FOR PETS WITH SPECIFIC DIETARY NEEDS?
Yes, we offer specialized diets suitable for pets with specific dietary needs. Contact us for more information.
DO YOU OFFER SPECIALIZED DIETS FOR PETS WITH HEALTH CONDITIONS?
Yes, we have products tailored for pets with certain health conditions. Contact us for recommendations.
RETURNS AND REFUNDS:
WHAT IS YOUR RETURN POLICY FOR UNUSED PRODUCTS?
Unused products can be returned within X days for a full refund. Refer to our return policy for details.
HOW DO I REQUEST A REFUND?
Refund requests can be made through our customer service team or our online portal.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?
Contact our customer support with details and photos of the damaged product for assistance.