OUR STORE POLICIES
At Lionest Pets, our aim is simple : providing pet owners with a fair, rewarding, and enjoyable shopping journey. We prioritize delivering excellent service, believing it leads to loyal customers. Check out our store policies below and reach out for more information.
SHIPPING & DELIVERY
Standard shipping within 1-3 business days.
Express shipping available at an additional cost.
Free shipping for orders above a certain amount.
RETURNS & REFUNDS
Returns accepted within 30 days of purchase for unused and unopened products.
Refunds provided in the original form of payment.
Exceptions : Perishable items or products past their expiration date are not eligible for return.
WARRANTY AT LIONEST PETS
Quality Assurance Guarantee :
Our freeze-dried pet food undergoes stringent quality checks. If you receive a product that doesn't meet our quality standards, please contact us within 7 days for a replacement or refund.
Freshness Guarantee :
We guarantee the freshness of our freeze-dried pet food. Should you find any concerns regarding the freshness upon delivery, please notify us immediately for a resolution.
PRIVACY AT LIONEST PETS
Your data is safe
Information collected will be used for order processing and will not be shared with third parties.
Customers can request the deletion of their personal information.